Terms and Conditions
In these terms of sale, “we” means DCA-LAB (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).
Please bear in mind that literature, people and internet often defines NaDCA (Sodium Dichloroacetate) as DCA - it is just an abbreviation. If somebody writes about DCA, it is usually certain that he or she relates to the neutralized acid - NaDCA.
We ship products via Priority Registered Mail and via DHL Express.
We ship the products on the day the order is made, if the postal services are still operating, otherwise we ship the following day.
The delivery times can be found here: http://www.dcalab.com/shipping
Your countries Customs or Post Service might delay the goods, there is nothing we can do about it.
If you are not inside the European Union, you might have to pay duty for the product you receive, this is regulated by your country’s laws.
If the client does not receive his/hers order by our estimated time, we ask to wait 7 more working days and than we give a full refund or ship a new package via DHL Express, the customer can choose which option they require.
Cancellation and Refund Policy
We offer 30 days full refund policy, that means the client can ask for a cancellation or a refund at any given time and will receive a full refund within 3 business days from their request.
The BUYER understands and agrees that our products are not intended to diagnose, treat, cure, or prevent any disease. The BUYER further agrees that no responsibility or liability will be incurred to any person or entity with respect to any loss, damage, or injury caused or alleged to be caused directly or indirectly by the products or information contained herein.